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DonBakke

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DonBakke
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  • Our primary engineer is looking into this for you. He was offsite earlier and did not have a chance to respond right away.
  • I think we should schedule an online support session for this. Something is not right with your setup but I can't easily identify what that is. Email me with your availability today or later this week.
  • The version detail is stored in an APP_INFO record but it might not have been updated in the RDKs I provided you. I would not worry about that.
  • In a nutshell, yes. If your workplace is sufficiently large then you might consider implementing a deployment strategy through group policy or similar. I believe it was Jared who wrote this Knowledge Base article on best practice workstation install…
  • The SRP License message popped up because your license is out of date. I didn't realize you were not getting reminders to renew this license. Obviously it didn't matter since you don't seem to have downloaded and installed SRPControls.ocx for a few …
  • Ugh...looks like the server version never got updated. My apologies for the inconvenience. We have uploaded the correct version. Please install and test at your convenience and let us know if the colorization is now working.
  • Version 4.0.3 RC25 is older than Version 4.0.3. I suspect that is your problem. Anytime you see RC (release candidate) following a version number, consider this to be older than the version that is officially released. Get the latest version from th…
  • Regarding your colorization issue, can you confirm that your Labels property is coded correctly or your Appointments have the correct Label Key entered? I know you said you implemented the same code from the blog, but so have I and I get color codin…
  • Can you teach me that trick?
  • No, our client shows the tree but the tree shoes the title of the entities so it always looks fine. I don't know of a way to 'hide' unused entities in the tree itself, but is that important? Could you just not label them like "Available Person 5"? T…
  • In the spirit of what Kevin was suggesting (which I'm not sure you quite understood), don't make entities keyed to unique people. Create a slate of generic entities...however many you could possibly need for a given site and day. Let's say you pick …
  • Yes, that is correct. I was reversing the format terms.
  • I have to ask, what do your entities represent?
  • Thank you for posting enough code to make it easy to duplicate. Yes indeed...I was able to duplicate the problem. Kevin will review and confirm, but I believe there is a bug when the data is formatted as a LIST rather than an ARRAY. If I rotate you…
  • Are you using the OnHeaderRightClick event? Doesn't the first argument return the column number?
  • "dev forum"? Is this the dev forum for the web service you are trying to connect to?
  • Hmmm...it appears we have posted on our download site the latest pre-release rather than the latest official release. However, I don't think that is relevant. The pre-release was the version that was last tested and approved for release so the only …
  • What version of SRP Controls are you using?
  • Cool. If you are interested in figuring out what you may have been doing wrong you can scan the source code for our service. It uses SRP_COM and the same calls you were using. I just didn't try to line up your code to see what might have been going …
  • Ah...now I understand what you were trying to explain earlier. My quick review of the WORKS forum shows that both times you asked about ENABLERTF you've received no response.
  • FWIW, I confirmed the issue you experienced. I also confirmed that OIPI Classic is the problem whereas OIPI.Net works just fine. You said that you wanted to steer clear of OIPI.Net due to reported problems. There are some issues that come up when tr…
  • About ready to depart on a flight. Is there a reason you don't use the SendHTTPRequest service? https://wiki.srpcs.com/display/HTTPFramework/HTTPClient_Services
  • Got it. Well, the offer to inspect the request log stands.
  • ...and returned it in the field along with other data. This isn't clear to me what you mean. What is a "field" in this context? JSON? Is this being submitted in a HTTP Framework request?
  • You are probably right that nothing is wrong with the file and that the OIPI is one of the utilities that struggles with transparency. However, if the content originates in a web form, the data can be slightly altered based on the way it is packaged…
  • Is this image the only content in the body being sent to the server? What is the Content-Type? If you are using the SRP HTTP Framework for this, can you email me a request log that includes the Base64 content?
  • Are you using OIPI Classic or OIPI.Net? Have you tried the other OIPI to see if you get the same results? Also, how are you stripping out the CR/LF characters?
  • I take it that this fixed your issue?
  • I seem to recall experiencing issues with images generated from a web form. I can't recall the details or the resolution. I'm shooting in the dark on this one, but I am wondering if the problem is due to the Base64 string being formatted with CR/LFs…
  • I take it that this image is created via a web or mobile application and therefore you don't have an original PNG file you can compare with?