Have you seen this error message?

josh

Hi, a user recently upgraded her pc to windows 10 from windows 7, and occasionally her OI crashes. An event log is generated when the crash happens. Have you seen this error before?

Exception code: c0000006
Source: .Net Runtime
Application: OINSIGHT.exe

KevinFournier

Best I can find on this error code: https://support.microsoft.com/en-us/help/2704157/vfp-the-c0000006-error-and-troubleshooting-suggestions

josh

hi thanks, what is Visual FoxPro?

is that something OI uses in the background?

josh

I noticed that the user has two versions of revelation software's .net components installed:

doesn't look right that one is version 9.4 and the other 9.5

BarryStevens

maybe run ClientSetup.exe (in the OI root folder.)
Exclude your OI path from DEP and any virus apps.

AusMarkB

Hi Josh,

The error is not specific to Visual FoxPro. The key here is more the "connectivity" point. The pc may have network connectivity issues or antivirus may be interfering with a particular file that OI is trying to access.
Given that it references the .net runtime perhaps the client install needs to be rerun on the Windows 10 machine?

DonBakke

@josh, just to put your mind at ease, both of those .NET components are valid. Don't let the 9.4.0 and 9.5 references concern you.

josh

@donbakke

ok thanks, i won't worry about that then.

@AusMarkB
@BarryStevens

ok i will try reinstalling oi on her computer