Crash under Windows 10 with large amount of grid data

jamanga

Hi guys

This crash was occurring quite frequently on a customer's new Windows 10 PC re: SRPControls.ocx, version: 4.1.3.8 / OI 9.4.1 within a form which can contain a lot of data within the SRP Edittable. Unfortunately it's not 100% consistent, but does seem to only occur when it contains a large amount of data within the grid. I will get more details shortly from the user, then try to reproduce consistently - I just wanted to start the dialog and see if there are any other details which might help you diagnose the issue.

Error log details below:
Log Name: Application
Source: Application Error
Date: 28/02/2020 11:27:32 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Direct-CQW61H2.INNOPARK.ad
Description:

Faulting application name: OINSIGHT.exe, version: 9.4.1.0, time stamp: 0x56cefa76
Faulting module name: SRPControls.ocx, version: 4.1.3.8, time stamp: 0x5d24d715

Exception code: 0xc0000005

Fault offset: 0x00305418

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Faulting package full name: %14

Faulting package-relative application ID: %15

Event Xml:







1000

2

100

0x80000000000000



3386

Application

Direct-CQW61H2.INNOPARK.ad







OINSIGHT.exe

9.4.1.0

56cefa76

SRPControls.ocx

4.1.3.8

5d24d715

c0000005

00305418

jamanga

I should have mentioned the SRPControls.ocx is registered on a server, I'll request the network team register this locally as a starting point.

KevinFournier

How much is "large"? How many rows? How many MBs of data?

jamanga

Hi Kevin

I believe we are talking about hundreds of rows, but this user is presently not contactable. I wouldn't think it would be many MBs memory-wise. A work colleague is setting up a test environment to simulate this, and I'll let you know when I have more info.

KevinFournier

Okay. Hundreds is fine. "Large amount" sometimes means hundreds of thousands, which can lead to problems. The hard part, with data-related issues, is recreating it. One guess is that there is something inside the data that is tripping things up. A wayward delimiter, a control character, or an unusual unicode character. Anything you can do to narrow down the cause will be helpful.