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CorbyNagel
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We have clients that use Azure and AWS. It is difficult to provide a cost per user, per month as each client is different depending on their processing and storage needs, user count, and overall process. Their physical location can also matter as pr…
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A few random ideas. 1. When doing RDP, go into RDP settings - Display - Display configuration and set it to a known, working resolution rather than Full Screen. This is just in case the Full Screen settings is passing a weird resolution setting thr…
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Actually MSCOMCT2 OCX is a Microsoft Office 32‐bit object library for Windows that is not included with 64‐bit versions of Windows and is generally not compatible with 64‐bit versions of Office. So if you are doing Office specific items, you might n…
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I am not aware of any clients automating the ClientSetup install process as that needs to be monitored to make sure everything was successful and .NET Framework 3.5 needs to be installed as a Windows feature. I have seen a few client include all of …
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Awesome, great to hear! FYI, I think we have also seen it happen on Windows Server 2012 but server OS versions after that seem to have the default colors set to 32bit out of the box.
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We don't have many clients that are still on Windows Server 2008 R2 since it has reached end of life. We also don't normally support OSes that Microsoft has retired. I was however able to replicate this issue in a test environment I created. The tes…
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My understanding is that Google will be deprecating Basic Auth SMTP when using the account's password and start requiring an app password for SMTP. So using Gmail as an SMTP relay will still be an option but only via app password security. We have b…
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That is very weird. If it wasn't for that being a screen shot I would say the monitor was failing as I haven't seen anything that distorted except for a failing monitor. Have you tried opening the SRP Editor in another copy of OpenInsight or maybe u…
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Is it just with the SRP Editor, do all other programs look correct? Are you able to resize the SRP Editor and does that make any difference? Can you try changing the resolution or scaling?
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Jim, I am pretty sure this is due to Office365 changing how SMTP is enabled. Microsoft has been warning about changing SMTP authentication in Office365 for some time and seems like they have been slowly deploying that to users over time. I believe …
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After each OI 10 install, you have to rerun the EXEC SRP_EDITOR from the command line. Go into Options on the SRP Editor and redo the option to add it to the dropdown menu. Here is the original blog article covering the process. https://blog.srpcs.c…
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Not specifically for SOC 2 Type 2 but in general we have had cyber security questionnaires from many clients. In my opinion, the most important thing to find out is which of these security controls applies to your product since they are self-hosting…
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RTI OS Directory allows you to use the normal Windows file open dialog. https://wiki.srpcs.com/display/Commands/RTI+OS+Directory+function+Choose
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Hello Ed, I have edited your post to remove the RDK. In the future, please be careful when uploading or linking to products that have RDKs since that allows non-licensed people to get access to source code. Don will follow up with you regarding the…
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Correct, as that is all that was asked for in that thread. That is why the direct download links that are shared are very specific to the issue brought up. All other installers (32bit/64bit) and builds (64bit) have to wait for the official release. …
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Thanks for pointing that out, it looks like the link was broken for the 4.1.17 installer. I have fixed it so the download button should work again. Please be aware that 4.1.17 is the current released version and therefore the only installer version.…
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Ed, What server version is the terminal server? Do you have the Windows Desktop Experience feature enabled for terminal servers?
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Here is a Dropbox link to 1.6.1 RC2: https://www.dropbox.com/sh/rd5zqvkdbigtayq/AAB9NtpbqzO0St82tn1GUKg2a
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If I recall correctly, that is because the SRPUtil files (both 32-bit and 64-bit) are supporting OCX files for SRP Editor and other tools. It is not required for SRP Utilities. I will also add that Kevin and Don can provide more details on that fro…
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Also forgot to mention, if you run into issues with registering, please review Kevin's blog post about how to register 64-bit controls and potentially needing VC++ Runtime Redistributable for Visual Studio 2013 installed. https://blog.srpcs.com/64-b…
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OI10 requires SRP Controls 64bit which you can download from the product page: https://products.srpcs.com/srp-controls-pro/ SRP Utilities 64bit can be downloaded from the SRP Utilities product page: https://products.srpcs.com/srp-utilities/ SRPUti…
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Stacy, I have been running into similar issues and even some you did not document. I believe Bob C posted on the RTI forums last month that they were doing some updates to their website. My guess is that some of those updates have caused some issue…
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The reference table should be matching the content on the navigation but it wasn't 1 to 1. I updated it but I am also going to talk to the team about maybe updating the reference to include some of the sub-category items that way you can see everyth…
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It was in the sidebar navigation but somehow missed the Reference table. I updated the page to include the link. Thanks for pointing out the error.
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Mark, In the past I have just searched for SRP Utilities in the computers registry and it will bring up the location of the file that is registered. I then navigate to that folder and check the version details. Unfortunately I don't think we have t…
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Hello Jeff, The SRP Unicode OIPI can be toggled on and off. From the System monitor enter this: RUN SET_PRINTER "CURRAPI", "OI" That should force the original OIPI logic to be restored and you should no longer see the dialog. To restore this back …
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Colin, Understood. I thought maybe this was something new. So I agreed with Mark, the RDKInstall should fix it. Kevin only worked on the Math section, so I don't see why the Rotate Array would be failing.
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Colin, I have only been loosing tracking your issue in the forum. The best person to reply back would be either Kevin or Don and I am also mobile, so I can't easily test this. From my understanding, the Math bug you reported recently was fixed in 2…
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Hello Derek, I just sent you an email answering the question you included with the forum application but you posted this before I could send the email off. To answer your questions, we are a development house for OpenInsight and have also designed …
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Dan, I tried to replicate this in FrameWorks 16.0.16.02 and I can't seem to do it. Have you tried creating another Command and seeing if this fails more than once? FYI, once you click apply, that should automatically refresh the Ribbon bar so you s…